9292 travel planner + e-ticket 2.39.2

9292 offers a comprehensive platform that consolidates all public transportation schedules across the Netherlands, including trains, buses, trams, metros, and ferries, into a single application. This tool allows users to plan journeys efficiently, purchase e-tickets, monitor live vehicle locations, and stay informed about any operational changes or disruptions.

The journey planner leverages real-time data from over 10 public transport operators such as NS, Arriva, Breng, Connexxion, GVB, Hermes, HTM, Keolis, Qbuzz, RRReis, RET, Syntus, U-OV, Waterbus, and others to deliver optimal travel advice. In cases of construction work or cancellations, the app automatically suggests alternative routes to ensure seamless transit.

Why choose 9292?

• Personalized journey planning with customized preferences
• Access to real-time information from multiple operators within a single app (including Flex-OV)
• Maintains a rating of 4.2 based on user feedback
• Over 30 years of expertise in public transport information provision
• Serves more than 5 million users nationwide

E-ticketing for your entire journey

• No need for an OV-chipkaart or debit card during your trip
• Clear overview of travel expenses
• Multiple payment options including iDEAL, credit card, and Google Pay
• Use QR codes to open station gates conveniently

Additional features for enhanced travel planning

• Customize your home screen by adding favorite locations and routes for quick access; generate travel advice with a single tap
• Plan routes from the map or using GPS when addresses are unknown or when traveling to places without formal addresses such as parks
• View real-time departure times at stops or stations through the app menu
• Track live vehicle locations on an integrated map within your travel advice
• Assess expected occupancy levels for different modes of transport to gauge crowding
• Create and manage saved travel plans for convenient future use
• Incorporate cycling or scooter options at both start and end points of your journey; automatically identify nearby rental locations for electric bikes or shared bikes such as OV-fiets, Dott, Donkey Republic, Lime, Check, and Felyx
• Access music playlists tailored to your journey duration by logging into Spotify via the ‘Playlist for this journey’ feature

Customer support and feedback channels

• The development team regularly adds new features to improve your experience. For questions or feedback, contact customer service:
• For inquiries regarding questions or issues: Chat with us via Instagram, Facebook, or WhatsApp during specified hours: weekdays and public holidays from 08:00 to 20:00; weekends from 09:00 to 18:00. Alternatively, email [email protected].
• For questions about travel advice or fare calculations: Call 0900-9292 (only within the Netherlands) weekdays from 07:30 to 19:00; weekends and public holidays from 10:00 to 16:00. Outside the Netherlands, contact us via email at [email protected] or through social media channels.
• Questions concerning e-tickets: Email [email protected] for assistance.